Frequently asked questions


Help for pingers


Pinging a friend

My friend doesn't drink pints, can I still use PingaPint?

Of course. Your friend can choose whatever drink they fancy when they are in the pub. They will receive a PingaPint voucher code which they can use as credit at the bar.

Why do I have to provide my friend's mobile phone number?

The beauty of PingaPint is that there are no fiddly paper vouchers to print out or remember to take with you to the pub. The PingaPint voucher will be sent to your friend in a text message instantly. Next time your friend is in the pub all they need to have with them is their mobile and they can claim their drink.

Can I send a drink to a friend who isn't on Facebook?

Yes, you can do this on the PingaPint website. The Facebook app makes it easier to send drinks to friends on Facebook and also lets you and them keep track of your PingaPints.


The Facebook app

How do I start using the Facebook app?

Just go to the PingaPint Facebook page here (or search for PingaPint in Facebook). Then click on Go To App, accept the permissions request and you'll be all set to start pinging.

Why do I have to give the app access permissions?

That is part of the Facebook security system. The app only accesses information which is already public.

Is the app secure? Will I get spam from using it?

The app is secure and safe to use, and will not misuse your details. The app will not post any status updates or send any messages to anyone unless you explicitly authorise it each time. The privacy policy provides more information about this.

Can the app access my private information on Facebook?

No, the app can only access information which is already publicly available to everyone through Facebook.

How do I remove the app from my Facebook profile?

If you no longer want to use the PingaPint Facebook app, all you need to do is remove it from your profile page. You will still be able to receive drinks from your friends, but you will not be able to access the PingaPint Facebook app unless you authorise it again.


Payment

How can I pay?

You can pay through PayPal with any of the usual credit or debit cards. The process is quick and easy and you don't have to already have a PayPal account to use it.

Is it safe to pay through PingaPint?

As all payments are handled through the PayPal system you can rest assured that your payment will be dealt with safely and securely by the world's leading internet payment processor. Your card details cannot be accessed by PingaPint.

What if I don't have a PayPal account?

You don't need to have a PayPal account, all you need is one of the normal credit or debit cards.

How much does it cost to use PingaPint?

When you send a drink to a friend through PingaPint, they will receive a voucher code valid for up to £3.50. The cost to send this through PingaPint is £0.45 so you will pay a total of £3.95.


Claiming a drink

How can my friend get the drink I have pinged them?

Your friend will receive a PingaPint text message containing their code. All they need to do is go to a participating bar, show their code to the bar staff and order a drink of their choice.

Which bars accept PingaPint?

The participating bars are listed in the app on the Participating Pubs tab.

There aren't any participating bars near my friend. Can I still use PingaPint?

While PingaPint is still expanding across the country, you should ensure that your friend is able to get to a participating bar before you send them a PingaPint. Unfortunately we cannot accept responsibility if your friend is unable to redeem their drink because they cannot reach a participating bar.

How soon will my friend be able to use their PingaPint?

Your friend's PingaPint voucher will be valid as soon as they receive it, which is almost always within a few seconds of completing the purchase.

How long are PingaPint vouchers valid for?

PingaPint vouchers are valid for 60 days from the date of purchase, and the expiry date is included in the text message your friend receives.


User preferences

What are the benefits of adding my mobile number to the app?

Adding your mobile number to the PingaPint app makes it even easier for friends to buy you a drink through PingaPint. When they do so, the PingaPint system will automatically use the number you have provided and so your friends won't have to type in your mobile number.

How is the 'favourite drink icon' used?

The icon is used to personalise the display of the app for you and your friends. Your chosen icon will be used to display our drinks in the app and in wall posts when friends ping you.


Help for pingees

I have received a PingaPint from a friend. What should I do next?

Congratulations! That's great news. All you need to do is find your nearest participating bar, then head over there - remembering to take your mobile with the PingaPint text on it. Just show the code to the bar staff who will check it is valid on their terminal, then you can sit back and enjoy the drink of your choice.

Can I really choose any drink I like?

Yes, it doesn't have to be a pint. It could even be put towards an entire round! Each PingaPint code is worth up to £3.50 in the pub - if your drink costs more than this then this amount will be deducted from your bill and you will need to pay any extra.

What if I don't use the whole credit?

Unfortunately the full credit can only be used in one transaction, so if your bill comes to below the £3.50 limit then you will not be able to get change or use the extra amount another time.

Could someone use my PingaPint code before me?

Each PingaPint code is randomly generated and is unique. It would therefore be extremely unlikely that anyone could guess your code and use it before you.

Oops, I've deleted the PingaPint text. Can I still enjoy my PingaPint?

If you have lost the PingaPint text message before you redeemed your drink then we might be able to resend you the text. Just send a message to the PingaPint team giving your mobile number, who the drink was from and roughly when they sent it, and we will try to resend the text to you.

There aren't any participating bars nearby. What can I do?

We will be expanding the number of pubs offering PingaPint shortly, but in the meantime only the pubs shown on our website accept PingaPints. If you are unable to reach any of them then unfortunately you won't be able to redeem your PingaPint. You can however forward the text message on to someone who is near a participating pub and they will be able to redeem your drink - just get them to buy you one back next time you see them!

PingaPint is a great idea. How do I start using it myself?

Simple - just go to the PingaPint Facebook page here (or search for PingaPint in Facebook). Then click on Go To App, accept the permissions request and you'll be all set to start pinging.


Troubleshooting

My internet connection dropped while I was pinging. What should I do?

The PingaPint transaction is completed when you click the button to send the text to your friend. If you had not yet reached that point then your transaction will be cancelled and no payment will be taken - you can safely restart the process to ping a drink to your friend. If you have any concerns then please send a message to the PingaPint team by clicking here.

My friend hasn't received their PingaPint text message. What should I do?

In almost all cases the PingaPint text message is received within a couple of seconds of completing the purchase. If their mobile is switched off or if they have no coverage then they may not receive it for a little longer. It is very unusual for it to take more than a couple of hours, so if they haven't received the message within that time then please send a message to the PingaPint team by clicking here.

I have a problem not covered here. What should I do?

Just get in touch with the PingaPint team and we will do all we can to help.